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• Features," but the introductory article on Threat Protection and Threat Protection Pro was buried at the bottom of the list. Unfortunately, that made things more confusing, as this article says that Threat Protection (not Pro) both does and doesn't block trackers. In NordVPN's favor, however, using the search bar brought us instantly back to that article without any confusion.
The live support experience
Using NordVPN's live chat was a smooth and reassuring experience. From the time we decided to ask directly, it took us less than a minute to connect with a real person, who quickly cleared up the confusion and promised to update the confusing support page (we'll check back to see if they actually do).
Sam Chapman for Engadget
One other option is an email support form, which can be found both on the website and in the help sections of NordVPN apps. This is best for complex problems that require screenshots to explain, and promises a response within 24 hours.
NordVPN background check
NordVPN was founded in 2012. Launching with its desktop apps, it moved to iOS and Android in 2016, then added apps for browser extensions and smart TVs. Its developer, Nord Security, has no parent company, and its history is relatively uncontroversial. We've documented two notable incidents below, plus more about Nord Security's operations.
Headquarters and ownership
Nord Security was founded in Lithuania, and maintains offices there. Although Nord Security is registered in Amsterdam, NordVPN operates under a separate license in Panama, which makes any data requests subject to Panama's courts.
Finland server breach
The first serious incident in NordVPN's history began in March 2018, when unidentified hackers managed to steal three private keys from one of Nord's data centers in Finland. Researchers didn't notice the leak until October 2019, well after the stolen keys had expired, but NordVPN's encryption was still technically vulnerable for several months.
We say "technically," because it was really only the outer layer of encryption — and even if they'd broken through it all, the hackers would only have seen browsing activity, not usernames, passwords or anything else sensitive. If anything, NordVPN's response actually makes us trust it more. It ended its relationship with the contractor who ran the Finnish data center and revamped its policies to eliminate the kind of negligence that led to the breach.
Arguably, its only real error was not immediately disclosing the breach. NordVPN learned about the leak and started addressing it in May 2018, but the news didn't break until more than a year later. That timing probably made it look more suspicious than any actual mishandling did.
Law enforcement compliance
Another minor controversy erupted in 2022, when PCMag and other outlets reported that NordVPN had edited its website to say that it would comply with data requests from law enforcement. NordVPN responded with a new post that said nothing had changed: their policy was always to comply with lawful requests, which — provided the requests were lawfully submitted through a Panamanian court — is literally their only option.
We're inclined to agree. VPNs are legal companies. They wouldn't last long if they openly declared their intent to break the law. The key is that when law enforcement comes calling, there shouldn't be anything to show them, as with the Turkish seizure of ExpressVPN. That's why verifiable no-logging policies are so important.
Final verdict
NordVPN is a great service on its own merits. It only suffers from having to be compared with the likes of ExpressVPN and Proton VPN. For example, its P2P servers are good for torrenting, but not as useful without Proton's port forwarding. It's fast, but speed tests fluctuated just a little more than Express.
NordVPN's extra features are the best reason to pick it over its rivals. With Meshnet, you can theoretically set up a VPN connection anywhere in the world, and no other VPN has anything close to Meshnet's file transfer powers. Threat Protection Pro is also great if you can get it, adding file scanning to bolster the typical approach of just blocking suspicious DNS addresses. Specialty servers round out the offering, with double VPN maintaining good speeds with extra safety and Onion over VPN being among the safest ways to use Tor.This article originally appeared on Engadget at https://www.engadget.com/cybersecurity/vpn/nordvpn-review-2025-innovative-features-a-few-missteps-163000578.html?src=rss">NordVPN review 2025: Innovative features, a few missteps
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